FAQs

Orion Craftsmen specializes in high-quality jewelry manufacturing for designers, retailers, and brands worldwide. Our services range from custom jewelry design to full-scale production, gemstone sourcing, and stone setting.

We produce a wide range of jewelry, including rings, earrings, necklaces, bracelets, and pendants. We specialize in fine jewelry using gold, platinum and sterling silver.

Yes, we primarily work with clients from overseas, including markets in Japan, the United States, Europe, and more. We offer multilingual support in English, Spanish, Japanese, French, and Thai.

Unlike many manufacturers, we offer no MOQ, making it easy for small and medium brands to start their production without large upfront commitments.

Our team has decades of experience in the jewelry industry, with expertise in gemology, design, and craftsmanship.

Our process typically involves multiple stages, including sketch design, CAD modeling, wax carving, casting, stone setting, and polishing. We ensure that each step is carefully managed to meet your design specifications.

We work closely with clients throughout the design process, from initial sketches to 3D renderings. Our team collaborates to ensure the final product reflects your vision.

You can provide your own designs, or we can assist with conceptualizing and developing your design from scratch. Our team includes award-winning designers who can help refine your ideas.

Yes, we use advanced CAD software to create 3D models and high-resolution renderings, allowing you to see your jewelry design before production begins.

Wax carving is a traditional technique used to create a detailed model of the jewelry, which is then cast in metal. This ensures high precision in the final product.

We offer a combination of handcrafting and machine-assisted processes to ensure high quality while meeting production timelines.

We offer gold, platinum, and sterling silver, as well as recycled metals upon request.

Yes, we prioritize sustainable practices by offering recycled metals to clients who prefer eco-friendly options.

Absolutely! You can select the metal that best suits your design and budget.

We work with various gold purities, including 9k, 10k, 14k, 18k, 22k, and 24k, depending on your preferences. In platinum alloys we usually work with Pt950 and Pt900 but we can use other purities. For silver the most common are 925 sterling silver and 950 silver.

Yes, we offer multiple finishes, including polished, matte, ice, hammered and more, to match your design vision.

Gold plating involves coating a base metal with a thin layer of gold, while solid gold is made entirely of gold. Gold-plated jewelry is more affordable but less durable than solid gold. Within the gold-plated category we offer regular plated and Vermeil plated (with a minimum of 2.5 microns gold thickness) being much more durable even the cost is higher than standard gold-plated.

We source a wide variety of precious and semi-precious gemstones, including ruby, sapphire, emerald, tourmaline, spinel, garnet and of course colorless diamonds and fancy colored diamonds. Additionally we offer lab-grown diamonds.

Yes, we offer both natural diamonds and lab-grown diamonds to meet your ethical and budgetary preferences.

Our gemstones and diamonds are sourced from reliable suppliers that meet ethical sourcing standards.

Yes, you can supply your own stones, and we will incorporate them into the design.

Yes, we provide gemstone cutting services, ensuring that your stones are cut and polished to perfection.

We work exclusively with suppliers who adhere to the Kimberley Process, ensuring that our diamonds are conflict-free.

Yes, we can help you source rare or unique gemstones based on your specific requirements.

Yes, based on request we offer 100% recycled metals and ethically sourced gemstones to reduce our environmental footprint.

We prioritize sustainability by using recycled metals and working with suppliers who follow ethical mining practices.

We exclusively partner with suppliers who adhere to recognized international ethical sourcing guidelines, including the Kimberley Process for diamonds. While there isn’t a universally perfect system for gemstone sourcing, we place great emphasis on building trusted, long-term relationships with our suppliers. This ensures that we maintain the highest ethical standards throughout the sourcing process, especially for gemstones where transparency can be more complex.

Yes, all of our diamonds above a certain size come with a detailed report, often referred to as a “certification,” verifying their authenticity and quality. For gemstones, we can provide laboratory reports upon request to ensure they meet the specified standards.

We have strict IP protection policies, and all designs remain confidential throughout the process.

We offer non-disclosure agreements (NDAs) and other legal measures to protect your intellectual property.

Yes, you retain full ownership of your designs and can trademark them as you see fit.

We are committed to protecting your IP, and any issues regarding copied designs happen from our factory it can be addressed through legal channels. Note, we never had any issue regarding designs being copied through the production process. If someone visit your website and later copies your designs is something we can’t control but from our side, definitely we make sure this doesn’t happens.

Yes, you retain full ownership of your designs.

We offer no minimum order quantity (MOQ), making it easy for independent designers and small brands to place orders.

No, we accommodate both simple and complex designs without imposing a minimum order requirement.

We can produce one-off pieces or larger batches depending on your needs.

Our flexible MOQ policy means that design complexity or materials do not affect the order size.

Yes, we cater to independent designers and small businesses, offering affordable production options.

A smaller order quantity might result in a higher per-unit cost, but we work closely with clients to optimize pricing.

Turnaround time depends on the complexity of the design, but most orders are completed within 4-6 weeks.

We ship internationally, including to the United States, Europe, Japan, and many other regions.

Yes, we offer express shipping options for urgent orders.

We manage the shipments by using well-known courier companies like FedEx, UPS, DHL and more. The customs and duties for international shipments at the destination country is something the client must be aware beforehand and we are not responsible of them.

Yes, all shipments come with tracking information so you can monitor the progress of your order.

Yes, we offer drop shipping services for retail brands looking to ship directly to customers. Again, we keep full confidentiality of the client details.

Changes can be made during the design phase, but once production begins, revisions may incur additional costs.

We include two design revisions as part of the initial process to ensure the design aligns with your vision. Additional revisions can be made for a small fee.

Post-prototype modifications are possible, but they may extend production time and incur extra costs, depending on the complexity of the change.

Yes, we offer engraving services and custom stone setting to personalize your jewelry, whether for branding purposes or individual clients.

Yes, you can choose your own gemstones and settings (e.g., prong, bezel, pave) to customize your design exactly to your preferences.

Pricing is based on factors like the complexity of the design, materials used, stone selection, and labor. We provide a detailed quote after the initial consultation.

We accept bank wire transfers.

A 50% deposit is typically required to start production, with the balance due upon completion and before shipping.

Yes, extra revisions or the use of custom materials may incur additional costs, which we will discuss with you during the design phase.

Yes, we may offer some volume discounts for bulk orders. Please contact us for more details based on your specific order size.

Our team of skilled craftsmen and GIA-certified gemologists ensures that every piece undergoes rigorous quality control checks at every stage of production.

Yes, we provide lab reports for all gemstones under request, particularly diamonds, ensuring they meet the highest standards of quality.

Yes, we offer sample production so you can review the quality of the work before committing to a larger order. Note, the sample is more expensive than production.

We stand by the quality of our work. In the rare case that a product is damaged or defective, we will either repair or replace the item.

Yes, we offer a warranty on all our products, covering manufacturing defects for a set period. Please contact us for specific warranty details.

You can contact us via email, phone, or our online contact form. We also provide live chat support during business hours for quick responses.

Yes, we offer support in English, Spanish, Japanese, French, and Thai to ensure smooth communication with all our international clients.

Yes, we offer free consultations where you can discuss your ideas with our design team and get professional advice on your project.

Yes, we provide regular updates throughout the production process, including milestones such as design approval, casting, and shipping.

If the final product does not meet your expectations, please contact us immediately, and we will work with you to resolve the issue through returns, repairs, or modifications.

Yes, we provide laser engraving services for personalized messages, logos, or brand marks on your jewelry.

Yes, we offer repair services for existing jewelry, including stone resetting, resizing, polishing, and more.

Yes, we can assist with custom packaging and branding solutions, including logo printing on boxes and bags for a cohesive brand presentation.

Yes, we provide professional product photography and high-quality CAD renderings to help you market your jewelry effectively.